Frequently Asked Questions

We do not accept insurance for our Telehealth or MessageCare services. However, we provide a superbill upon request, which you may submit to your insurance company for potential reimbursement.

Please note that reimbursement is not guaranteed and depends on your individual insurance plan and out-of-network benefits.

Yes, we accept HSA (Health Savings Account) and FSA (Flexible Spending Account) payments. We also provide a superbill upon request, which you can use for reimbursement or documentation purposes with your plan.

While we do not bill insurance for our Telehealth service, we may need to share your insurance information with third parties such as outside laboratories, radiology centers, or pharmacies—especially if they are involved in your care. Providing this information helps ensure seamless coordination and reduces potential out-of-pocket costs for those services.

If you don’t see an open slot, please log in or register for the Patient Portal and submit an appointment request with your preferred date and time. A member of our staff will follow up to assist with scheduling.

We treat a wide range of non-emergency medical conditions, including common acute illnesses like colds, flu, sinus infections, allergies, UTIs, mild asthma flare-ups, nausea, and GERD.

We also address minor skin conditions such as rashes, acne, and eczema, as well as joint or muscle pain like strains and sprains.

For patients managing long-term health issues, we offer chronic care support for hypertension, Type 2 diabetes, high cholesterol, asthma, and stable COPD—including lab orders, medication refills, and treatment adjustments. In addition, we provide mental health support for anxiety, depression, insomnia, and smoking cessation, with prescriptions and referrals when needed. If you're unsure whether your condition is a good fit for telehealth, we're happy to help you decide.

Yes, we can prescribe most non-controlled medications when medically appropriate. However, we do not prescribe controlled substances, including ADHD medications, pain medications, Lyrica, or medical marijuana.

If, during a phone or video Telehealth visit, the provider determines that your condition requires immediate in-person care, you will be advised to end the visit and go to the nearest urgent care or emergency room.

If you are incapacitated during the Telehealth visit, the provider may call 911 to request an ambulance to your location.

Please note: We are not responsible for any costs related to urgent care, emergency services, or ambulance transport. These services are billed separately and may be subject to your insurance coverage.

If you have follow-up questions related to a recent Telehealth appointment or MessageCare intake, you can message your provider directly through the Patient Portal. This allows for secure and timely communication with your care team.