1. Our practice is currently unable to bill insurance for services rendered by providers. However, we collect insurance information in case additional orders, such as lab work or imaging, are required. Payments are accepted online via credit or debit card, and we also accept payments from HSA and FSA accounts.
   

2. Our providers carefully assess each patient’s condition during telehealth visits. If, during your consultation, we determine that your symptoms require in-person evaluation at an urgent care or emergency room, we will discontinue the telehealth visit and issue a full refund. However, please note that we do not provide refunds for completed consultations or cases where medical care was provided during the visit.

3. A full refund is available for cancellations made more than 24 hours before the scheduled appointment. No-shows will be charged the full appointment fee.

4. We offer payment plans to all patients. To set up a plan, a card will be kept on file. Your balance will then be divided into equal, interest-free monthly payments until it is fully paid off.

Please check in and be prepared for your scheduled appointment on time. Each appointment is limited to its allotted time slot and cannot be extended for late arrivals. Patients who arrive more than halfway through the scheduled appointment time will be considered a No-Show, and the appointment will be canceled with the full fee charged. This policy also applies to same-day appointments.

Ensuring the safety and privacy of our patients and their family members is our priority. As a telehealth service provider, we do not offer emergency medical or mental health services, nor do we perform in-person procedures. If you are experiencing a medical or mental health emergency, please call 911 or proceed to the nearest emergency department.

All patients must provide updated personal and emergency contact information, as well as their location at the time of the telehealth visit. If a medical or mental health emergency occurs, or if a patient is determined to be incapacitated, we may involve emergency services. We are not responsible for any costs associated with emergency services.

We encourage all patients to be in a safe and private environment for their telehealth appointments. Family members may join the appointment with the patient's consent.

For patients attending a telehealth visit from a vehicle, the vehicle must be safely parked at the start of the appointment.

We are legally required to report cases of neglect or abuse involving vulnerable individuals to the state’s Department of Human Services or an equivalent authority. Additionally, we may involve law enforcement if there is an imminent safety concern.

We are committed to making our services accessible to all patients. Interpreter support is available for both spoken languages and American Sign Language (ASL), using secure, HIPAA-compliant phone or video connections during your telehealth appointment.

You may choose from the following options:

1. Schedule in Advance (Recommended)
   We encourage patients to schedule interpreter services before their appointment. At the time of your visit, we will connect you with your preferred interpreter by video or phone at no additional cost. Many health insurance plans (including Medicaid) cover medical interpreters—please check with your insurance provider regarding your coverage.

2. Family Member Interpreter
   Patients may select an adult family member (18 years or older) to serve as their interpreter. We can connect your family member by phone or video at no additional cost.

3. On-Demand Interpreter Services
   Interpreter services may also be requested during your appointment. If we arrange the interpreter on your behalf, an additional charge will apply. We partner only with trusted, professional third-party providers to ensure quality and security.

We can provide letters of absence for work or school, but they are limited to a maximum of 48 hours. We do not provide disability assessments, sports physicals, or workers’ compensation evaluations.

Although we do not have a physical location for lab work and imaging, we can send orders to local facilities that provide these services. Health insurance information will be included on order requisitions. Test results will be released through the patient portal; we do not provide hard copies.

Please note that we are legally required to report positive results for sexually transmitted diseases and other communicable infections to the state’s Department of Health or an equivalent authority.

Our providers and staff are committed to treating patients and their families with courtesy and respect. We expect the same level of respect in return.

To ensure a professional and safe work environment, we do not tolerate verbal or physical abuse toward our staff. Angry outbursts or threatening behavior may result in discharge from the practice.

We do not prescribe or refill any controlled substances (Schedule I medications), including narcotic pain medications, sedatives, or ADHD medications.